1. COMPANY IDENTIFICATION

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These “General Terms and Conditions of Online Sale” establish the information regarding the terms and conditions of sale applicable to the “Organized Travel Contract” promoted and defined by 7May Travel Lda, with tax identification number 518 282 937, RNAVT No. 12077, and registered office at Avenida da Liberdade no. 6, 3620-373, Moimenta da Beira, Viseu, Portugal, holder of the use of the Honeymooners brand in Portugal.

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The company also operates through international branches strategically located in London, United Kingdom (Spaces Cannon Street, 60 Cannon St), Brussels, Belgium (Central Station, Rue des Colonies 11), Zurich, Switzerland (Regus Spoom Green City, Maneggstrasse 33), Toronto, Canada (Yonge and Lawrence, 3080 Yonge Street, Suite 6060), New York, USA (136 Madison Avenue, 5th and 6th Floors), San Francisco, USA (Spaces Mission & 3rd, 95 Third Street, 2nd Floor), Tokyo, Japan (Ikebukuro Minami – Open Office, Nukariya Building 6F, Toshima-ku), Dubai, United Arab Emirates (Level 35, Swiss Tower Cluster Y, Jumeirah Lake Towers), Sydney, Australia (Rockdale, Level 2, Kings Court, 8–12 King Street, Rockdale), and Luanda, Angola (Belas Business Park, Edifício Cuanza Sul, 6th Floor, Talatona).

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The existence of these representations reflects the expansion and consolidation of Honeymooners’ operations in the global market, ensuring qualified local support for its clients, greater operational proximity, and compliance with high quality standards in international destinations.

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2. OBJECT

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These “General Terms and Conditions of Online Sale” govern the sale of travel services and the purchase of any product or service on the website www.honeymooners.travel (hereinafter Honeymooners website).

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The award and payment of the quoted products presented by 7May Travel Lda. imply the full, informed and unreserved acceptance by the client of these “General Terms and Conditions of Online Sale,” of the pre-contractual information contained in the Standard Information Sheet (hereinafter referred to as FIN), and of the other particular conditions set forth in the travel program.

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7May Travel Lda., holder of the use of the Honeymooners brand, reserves the right to modify at any time, without prior notice, the presentation and content of its website, its products/services, as well as these “General Terms and Conditions of Online Sale,” safeguarding, however, acquired rights in respect of contracts already concluded and in execution. These modifications are intended to improve its website and, simultaneously, the services/products offered to its clients.

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3. GENERAL INFORMATION ABOUT 7MAYTRAVEL, LDA.

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The organization and contracting of the products and services made available on this website are the responsibility of the company 7May Travel Lda., with registered office at Avenida da Liberdade, no. 6, 3620-373 Moimenta da Beira, Portugal.

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7May Travel Lda. is the entity holding the rights to use the Honeymooners brand in Portuguese territory.

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For support queries or to submit any complaint, you may contact us via the following email address: support@honeymooners.travel.

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4. REGISTRATIONS AND BOOKINGS

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4.1. The guarantee of the conditions expressed in the quotation is strictly subject to the timely and full payment of the agreed amounts.

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4.2. At the time of awarding and confirming the booking, the client must make a payment corresponding to at least 40% of the total value of the trip, and the remaining 60% must be paid strictly no later than 30 days before the trip start date.

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4.2.1. The payment of the quoted amount shall be made in two phases: 40% at the time of awarding, as a deposit, and the remaining 60% up to 30 days before the start of the trip.

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4.2.2. The percentage of the deposit may exceed 40% whenever the services to be booked require immediate payments higher than that amount. In such cases, the deposit shall correspond to the total estimated costs, and this information shall be duly communicated to the client at the time of awarding, in order to ensure full transparency in the process.

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4.2.3. If the awarding occurs 30 days or less before the departure date, the total amount must be paid at the time of awarding.

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4.3. In situations where service providers impose payment conditions different from those mentioned in the previous points — regardless of the booking lead time — such conditions shall prevail, and 7May Travel Lda. undertakes to communicate these requirements as soon as they become known. It is the client’s responsibility to make the respective payment within the indicated deadline so that the booking can be formalized.

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4.4. Considering the inherent volatility of the travel sector, all bookings are subject to express confirmation by the wholesale providers, and 7May Travel Lda. shall not be held responsible for any subsequent changes in prices, availability, or other conditions imposed by third parties after the preliminary reservation of the services.

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4.5. 7May Travel Lda. cannot guarantee any partial or conditional booking unless the full quoted amount has been previously paid, reserving the right to cancel any registration whose payment is not made within the deadlines and conditions set forth in these General Terms and Conditions of Online Sale.

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5. PRICE AND PAYMENT METHODS

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5.1. The client shall be duly informed of the total price of the contracted trip, which includes VAT at the legal rate in force, as well as all taxes applicable to the organized travel sector.

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5.2. If there are additional charges that are not foreseeable at the time of the contract’s conclusion, the client shall be informed of their nature and likelihood of occurrence, and 7May Travel Lda. undertakes to provide all available clarifications regarding any costs that may be incurred during the trip.

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5.3. 7May Travel Lda. offers a diverse selection of payment methods suitable for the different nationalities of its clients, and payments may be made via bank transfer in the following currencies: Pound Sterling (GBP) – United Kingdom; US Dollar (USD) – United States and other countries; Emirati Dirham (AED) – United Arab Emirates; Brazilian Real (BRL) – Brazil; Chilean Peso (CLP) – Chile; Australian Dollar (AUD) – Australia; Canadian Dollar (CAD) – Canada; Japanese Yen (JPY) – Japan; Swiss Franc (CHF) – Switzerland.

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5.4. 7May Travel Lda. provides, for clients residing in Portugal, the option of payment via Multibanco reference, through the Ifthenpay system, which is automatically generated upon the awarding of the trip.

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5.5. The availability of financing is foreseen through the partner entity Cofidis, allowing the client to split the payment of their trip under conditions to be defined at the time of contracting.

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5.5.1. Credit approval is subject to the exclusive assessment of Cofidis, with 7May Travel Lda. having no involvement in the evaluation or decision process. The terms and conditions applicable to the financing will be presented to the client at the time of subscription.

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5.6. Bookings will only be considered formalized upon confirmation of successful collection of the agreed amounts by 7May Travel Lda.

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6. CLIENT RESPONSIBILITY

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6.1. Documentation

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6.1.1. It is the sole responsibility of the client to ensure that all personal and/or family identification documents (such as passport, citizen card, identity card, military documentation, travel authorizations for minors, visas, vaccination certificates, and other legally required documents) are valid, up-to-date, and compliant with the requirements of the destination country(ies).

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6.1.2. Minors traveling accompanied by their parents or authorized third parties must carry their own identification document (citizen card or passport). If traveling only with a passport, it is also recommended that they carry the citizen card. Additionally, an authorization to leave the national territory may be required, issued by the legal guardians, depending on the destination and the means of travel.

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6.1.3. 7May Travel Lda. declines any responsibility in case of entry refusal, visa denial, or any other restriction imposed by the competent authorities when the client does not carry the necessary documentation. All costs, damages, or losses resulting from such situations are the sole responsibility of the client, including cancellations, interruptions of travel, repatriations, or applicable penalties.

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6.1.4. With regard to consular visas, the agency may, upon request, assist the client in the application process upon payment of a previously indicated service fee. However, the agency cannot guarantee approval or timely issuance of the visa; therefore, such assistance does not constitute a responsibility or obligation of the agency.

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6.1.5. In cases where the client does not request and pay the agency for visa-related services and has contracted such services through a third party, 7May Travel Lda. assumes no responsibility. All costs, damages, or losses resulting from such circumstances are entirely the responsibility of the client, including cancellations, interruptions of travel, repatriations, or applicable penalties.

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6.1.6. Obtaining an International Driving Permit, when required by the destination country, is the sole responsibility of the client.

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6.1.7. The presentation of a marriage certificate may be required by some hotels as a condition to benefit from special offers for honeymoon couples. Failure to present this document may result in the loss of associated benefits or the imposition of additional charges, with the final decision resting with the hotel. 7May Travel Lda. cannot be held responsible for any changes in conditions or services offered by the accommodation provider in such cases.

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6.1.8. In the event of fraud or submission of false information/documents, the contracted services will be automatically canceled, regardless of whether travel documents have already been issued or the trip has already commenced. In such cases, 7May Travel Lda. reserves the right to retain up to 100% of the amount paid, depending on the losses incurred and the services already rendered.

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6.1.9. Travel within the European Union

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6.1.9.1. All travelers, regardless of age, must hold a valid civil identification document (citizen card, identity card, or passport).

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6.1.9.2. For medical assistance within the European area, it is highly recommended that the client travel with the European Health Insurance Card (EHIC), even if they have purchased additional travel insurance.

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6.1.9.3. Travelers who are nationals of countries outside the European Union must consult the official entities in advance (embassies, consulates, or border services) to be informed of the applicable documentation requirements for their specific case.

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6.1.10. Travel outside the European Union

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6.1.10.1. All travelers must carry a valid passport, and a consular visa may also be required depending on the destination country.

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6.1.10.2. Foreign nationals must consult the competent authorities of their country of origin regarding the legal requirements for entry and stay in the intended destination.

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6.2. Expenses and Charges

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6.2.1. For each booking made, administrative fees in the amount of €30.00 will be charged for clients residing in Portugal. For clients residing outside Portugal, the fee applied will be $50.00, to which additional charges may be added due to exchange rate differences, international bank fees, or other operational costs inherent to the processing of international bookings.

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6.2.2. All charges, taxes, or levies that are locally required at the travel destination — including, but not limited to, tourist taxes, entry or exit fees, municipal taxes, airport fees, or any other amounts charged by local authorities or service providers — are the sole responsibility of the client and may not be included in the overall price of the trip.

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6.2.3. Mandatory charges such as airport, entry, or exit fees, or local taxes may apply and must be paid directly at the destination. As these are determined by local authorities, they may not be listed in the prior information provided to the client.

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6.2.4. In certain cities, a municipal tourist tax may be applied, which is not included in the accommodation price and must be paid directly by the client at the hotel.

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6.3. Subsequent Changes

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6.3.1. For each change requested to a confirmed booking — including, but not limited to, changes in names, dates, room types, flights, or other essential elements of the trip — an administrative fee of €50.00 will be charged.

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6.3.2. Whenever the requested change implies the cancellation of the initially contracted services, penalties may apply, and a new booking will be required, subject to availability, new prices, and the express acceptance of the respective providers.

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6.3.3. 7May Travel Lda. shall not be held responsible for delays in responding to change or confirmation requests caused by external factors such as time zone differences, holidays, or supplier unavailability. However, it undertakes to inform the client and present alternatives whenever possible.

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6.3.4. Whenever the client so wishes and suppliers allow, the booking may be changed to another trip or to the same trip with a different departure date, subject to payment of the applicable change fee and any price difference between the initially contracted and the requested services.

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6.3.5. If the change is requested 30 days or less prior to the initially booked departure date, or if suppliers do not accept the change, the penalties set out in the clause regarding contract termination by the client shall apply.

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6.3.6. If, after the start of the trip, the client requests changes to the contracted services for reasons not attributable to the agency — such as an extension of stay or change of flights — the prices may be revised, and the initially contracted conditions are not guaranteed. All resulting charges shall be the responsibility of the client.

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6.4. Assignment of Contractual Position

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6.4.1. The client may assign their contractual position to another person who meets all the conditions required for the organized trip, provided that they inform 7May Travel Lda. in writing, expressly and at least seven consecutive days prior to the departure date.

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6.4.2. The assignment may cover all elements of the booking, including transportation, accommodation, meal plan, tours, and other contracted services, and is subject to the acceptance and availability of the involved suppliers, as well as their own rules and conditions.

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6.4.3. Some services may involve costs associated with the transfer of the contractual position, which shall be equally borne, jointly and severally, by the assignor and the assignee.

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6.4.4. Assignor and assignee are jointly and severally responsible for the full payment of the outstanding amount, including any additional charges arising from the assignment.

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7. RESPONSIBILITY OF 7MAYTRAVEL LDA.

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7May Travel Lda. is responsible for the proper execution of all travel services included in the organized travel contract, in accordance with Decree-Law No. 17/2018, of March 8, even when such services are provided by third parties, without prejudice to its right of recourse against the involved service providers and subject to the liability limits established in applicable international conventions, namely the Montreal Convention (air transport), the COTIF/CIV Convention (rail transport), and the Athens Convention (maritime transport).

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7.1. Liability Limits

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7.1.1. 7May Travel Lda.’s liability for international air transport services is limited under the terms of the Montreal Convention of May 28, 1999, and, in the case of international rail transport, by the Convention concerning International Carriage by Rail (CIV), annexed to the Berne Convention of 1961, which regulate and limit carrier liability in cases of death or personal injury, loss, destruction, or damage to luggage.

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7.1.2. For services involving transport, 7May Travel Lda.’s responsibility is limited to the correct issuance of travel documents and the verification of the information provided by the client, with the actual execution of transport being the sole responsibility of the air, rail, or maritime carrier, as legally defined.

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7.1.3. With regard to maritime transport, the liability of 7May Travel Lda., in its capacity as the travel organizer, is limited to the amounts set out in paragraph 2 of Article 17 of Decree-Law No. 17/2018, of March 8.

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7.1.4. In the case of organized trips sold through a retail travel agency, 7May Travel Lda. is jointly liable with the latter, as legally provided.

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7.1.5. For other standalone travel services, 7May Travel Lda.’s liability is limited to the correct issuance of accommodation and transport documents, as well as the accuracy of the information provided. It cannot be held liable for any discrepancies between the content advertised by the providers and the actual experience delivered, provided there has been no fraud or negligence.

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7.1.6. 7May Travel Lda. shall not be held liable for booking errors attributable to the traveler, namely errors in the data provided, nor for errors caused by unavoidable and extraordinary circumstances beyond its control.

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7.1.7. Pursuant to paragraph 5 of Article 36 of Decree-Law No. 17/2018, of March 8, the contractual liability of 7May Travel Lda. for non-bodily harm is limited to an amount corresponding to three times the total price of the service sold.

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7.2. Transport and Luggage of the Traveler

7.2.1. 7May Travel Lda. undertakes to make all reasonable efforts to ensure the transportation of travelers and their luggage as scheduled; however, it cannot be held responsible for occurrences that exceed the scope of the contract entered into with the client.

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7.2.2. 7May Travel Lda. is liable for luggage in accordance with applicable legal provisions but does not assume direct responsibility for losses, theft, damage, delays, or misplacement. It is the sole responsibility of the client to submit a claim to the carrier or competent authority at the time of the occurrence.

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7.2.3. Under and for the purposes set out in Article 31 of the Montreal Convention, Article 55 of the COTIF, and Article 15 of the Athens Convention, the client is required to submit a written complaint to the service provider whenever luggage is stolen, damaged, or destroyed, and must keep proof of said complaint. This is a sine qua non condition for any subsequent intervention by 7May Travel Lda.

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7.2.4. In international transport, claims for luggage damage must be submitted in writing to the carrier immediately after the damage is detected and no later than seven days after delivery. In the case of mere delay in the delivery of luggage, the claim must be submitted within a maximum of 21 days from the date of delivery.

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7.2.5. 7May Travel Lda.’s liability is limited to the tourist services expressly contracted as part of the organized trip and to additional services provided or brokered by its identified representatives. It cannot be held liable for any services locally contracted with third parties, either before or during the trip, as such services are not covered by the organized travel contract nor by the associated insurance policies.

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7.3. Assistance to Travelers

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7.3.1. Whenever, due to difficulties not attributable to the traveler, the traveler is unable to complete the organized trip, 7May Travel Lda. undertakes to provide appropriate assistance, including information on health services, local authorities, consular assistance, communication support, and identification of alternative travel solutions.

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7.3.2. If the difficulty arises from an act, omission, error, negligence, or contractual breach by the traveler or from circumstances attributable to services contracted on their own initiative, 7May Travel Lda. will provide appropriate assistance under the law but reserves the right to charge for the services provided.

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7.3.3. When, due to unavoidable and extraordinary circumstances, the traveler is prevented from returning, 7May Travel Lda. shall be responsible, under the terms and limits set forth in paragraphs 5 and 6 of Article 30 of Decree-Law No. 17/2018, of March 8, for ensuring the traveler’s necessary accommodation.

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7.3.4. The cost limitation mentioned above does not apply to persons with reduced mobility, nor to their accompanying persons, to pregnant women and unaccompanied children, or to persons requiring specific medical care, provided the travel agency has been informed of such specific needs at least 48 hours before the start of the organized trip.

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7.3.5. 7May Travel Lda. provides, exclusively during the travel period, a 24/7 emergency on-call service, intended solely for emergencies related to the provision of the contracted services. This service may be operated by a different team than the one involved in the planning and organization phase of the trip.

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7.3.5.1. In emergency situations, the primary contact must be made via phone call to the SOS number indicated in the travel documentation previously sent to the traveler. Use of WhatsApp is permissible, but subject to longer response times depending on the availability of the support team and the company’s business hours in Portugal.

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7.3.5.2. During the trip, requests of a personal nature or outside the contractual scope may be charged separately as additional services, subject to case-by-case evaluation.

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7.3.5.3. 7May Travel Lda. also reserves the right to modify or discontinue this service at any time, for operational reasons.

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7.3.6. 7May Travel Lda. reserves the right to suspend or terminate customer support whenever disrespectful conduct, verbal abuse, or inappropriate behavior is observed, without prejudice to the fulfillment of essential contractual obligations.

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8. SUBSEQUENT CHANGES MADE BY 7MAYTRAVEL LDA.

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8.1. Whenever, prior to the start of the organized trip, (i) 7May Travel Lda. is forced to significantly alter any of the main characteristics of the contracted services, is unable to meet the special requirements previously requested and accepted by the traveler, or proposes a price increase greater than 8%, the traveler shall be informed clearly and in a timely manner and may, within 24 hours: a) accept the proposed change; b) terminate the contract without any penalty and with the right to a full refund of the amounts paid; or c) accept a substitute organized trip proposed by the agency, with a refund of the price difference, if applicable.

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8.2. In the case of non-significant changes to any of the main characteristics of the organized trip, 7May Travel Lda. shall inform the traveler accordingly, who may accept the changes or terminate the contract. In the latter case, the conditions for termination of the travel contract shall apply.

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9. CHANGE IN TRIP PRICE

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9.1. The price of the organized trip may be subject to changes after acceptance of these terms and conditions, under the terms of Article 25 of Decree-Law No. 17/2018, of March 8, up to 20 days before the scheduled start date of the trip, provided that this possibility is foreseen and the change results directly from variations in the cost of passenger transport (including fuel or other energy sources), in taxes or fees applicable by third parties (such as accommodation taxes, landing fees, embarkation or disembarkation fees), or in exchange rates applicable to the contracted services.

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9.2. 7May Travel Lda. shall notify the client of the price change clearly and comprehensibly, providing a written justification and the calculations used, by means of a durable medium.

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9.3. If the price increase of the organized trip exceeds 8% of the total trip price, the client shall be informed in writing and may, within 24 hours, choose to accept the proposed change, terminate the contract under the terms of Clause 11, or accept a substitute trip proposed by the agency, with reimbursement of any price difference, in which case the conditions set out in Clause 8 shall apply.

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9.4. The traveler is also entitled to a price reduction if there are decreases in the costs of the trip after the contract has been concluded and before the start of the trip. 7May Travel Lda. is authorized to deduct from the refund amount the actual administrative expenses incurred, the amount of which shall be justified to the client upon request.

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10. TERMINATION OF THE TRAVEL CONTRACT BY 7MAYTRAVEL LDA.

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10.1. 7May Travel Lda. may terminate the organized travel contract whenever the number of participants is lower than the minimum contractually indicated or in the event of unavoidable and extraordinary circumstances that prevent the execution of the contract, under the provisions of Article 27 of Decree-Law No. 17/2018, of March 8.

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10.2. In the event of cancellation due to insufficient participants, the traveler will be notified in writing at least 20 days in advance if the trip duration exceeds six days; 7 days in advance if the duration is between two and six days; or 48 hours in advance if the trip lasts less than two days.

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10.3. In the event of cancellation due to unavoidable and extraordinary circumstances, 7May Travel Lda. shall notify the traveler of the termination without undue delay and before the start of the organized trip.

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10.4. Termination of the contract under the terms of point 9.1 entitles the traveler to a full refund of the amounts paid, with no right to any additional compensation.

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10.5. Refunds due under the previous point shall be made by 7May Travel Lda. within a maximum of 14 days from the date of termination of the contract.

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10.6. In cases of cancellation due to unavoidable and extraordinary circumstances, 7May Travel Lda., in its capacity as organizing agency, is responsible for fully fulfilling the refund obligation.

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11. TERMINATION OF THE TRAVEL CONTRACT BY THE TRAVELER

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11.1. The client, or any of their companions, may terminate the organized travel contract at any time, under the provisions of Article 25 of Decree-Law No. 17/2018, of March 8, by written notice to 7May Travel Lda. sent to the following email address: support@honeymooners.travel.

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11.2. In the event of termination under the previous point, a fixed termination fee of 20% of the total value of the contracted trip shall apply. This amount is considered appropriate and justifiable in light of the administrative and operational costs incurred and the limited possibility of reallocating the services.

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11.3. The aforementioned termination fee does not preclude the retention of additional amounts corresponding to non-refundable services already paid to suppliers, such as airline tickets, insurance, or accommodations with restrictive policies, when duly documented.

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11.4. When applicable, the client shall be reimbursed within a maximum period of 14 days after termination of the contract, minus the termination fee and any non-recoverable charges.

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11.5. The client has the right to terminate the contract without any penalty whenever unavoidable and extraordinary circumstances occur at the destination or in its immediate vicinity that significantly affect the performance of the trip or the transportation of passengers, in accordance with the law.

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11.6. Termination on the grounds set out in the previous point entitles the client only to a full refund of the amounts paid, with no right to additional compensation, and 7May Travel Lda., as the organizing agency, is responsible for such refund.

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11.7. In the case of bookings involving multiple travelers (e.g., couples or groups), if only part of the participants wishes to terminate the travel contract, 7May Travel Lda. reserves the right to apply additional costs whenever the partial change results in losses, penalties, or service reissuance, and shall not be held liable for any logistical or financial consequences arising from such change.

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12. REFUNDS

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12.1. After the start of the organized trip, no refunds shall be due for services not used by the client due to force majeure or reasons attributable to the client, unless and to the extent that the respective suppliers accept and process the refund of the corresponding amounts.

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12.2. Whenever the non-provision of a service included in the travel program is attributable to 7May Travel Lda. and it is not possible to replace it with an equivalent service, the client shall be entitled to a refund of the difference between the value of the contracted service and that of the service actually provided, under the terms of Article 28 of Decree-Law No. 17/2018, of March 8.

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12.3. In situations where changes or failures in service provision result from causes beyond 7May Travel Lda.’s control — namely, operational changes imposed by airlines, hotels, or other providers — and the client requests the issuance of new services with additional costs, such costs shall be paid directly by the client, without prejudice to a later refund if the original provider fully or partially reimburses the amounts initially paid.

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12.4. The acceptance of alternative solutions requested by the client, outside the options initially foreseen or proposed by the suppliers, implies acknowledgment that the resulting costs are the sole responsibility of the client.

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13. INSURANCE

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13.1. The civil liability of 7May Travel Lda., as a travel agency, is covered by an insurance policy in accordance with legal requirements.

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13.2. 7May Travel Lda. expressly recommends the purchase of travel assistance insurance, cancellation insurance, and coverage for unforeseen risks, given their relevance in safeguarding the client in case of incidents before or during the trip.

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13.3. The agency optionally offers complementary insurance at the time of booking, which is contracted through duly authorized insurance companies.

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13.4. The activation and management of any contracted insurance is the sole responsibility of the client, who must contact the insurer directly using the contact details provided in the policy. 7May Travel Lda. shall have no involvement in the claims process, except for the initial provision of the policy.

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14. COMPLAINTS

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14.1. The client of 7May Travel Lda. has the right to submit a formal complaint in writing via the email address support@honeymooners.travel. This is the only channel considered legally and administratively valid, regardless of any informal exchanges through WhatsApp or other means.

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14.2. Any non-conformity in the execution of travel services included in the contract must be reported immediately after its verification, without undue delay, in accordance with Article 28 of Decree-Law No. 17/2018, of March 8, both to 7May Travel Lda. and to the involved local service providers (such as hotels, airlines, ground agents, guides, etc.), using the appropriate communication channels.

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14.3. For the complaint to be considered valid, the client must provide documented proof of the alleged facts, including photographic records, emails, local reports, or other supporting evidence obtained at the time of the incident.

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14.4. The complaint must be submitted within a maximum of 10 consecutive days after the occurrence of the events, and any communication received after this period will be considered late, unless there is a duly justified and proven reason.

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15. ALTERNATIVE DISPUTE RESOLUTION

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Pursuant to Law No. 144/2015, of September 8, in the event of a consumer dispute, the client may resort to the National Center for Consumer Conflict Information and Arbitration (CNIACC), headquartered at Rua D. Afonso Henriques, 1, 4700-030 Braga, with a branch office in Viseu, located at Largo de Santa Cristina, 3500-181 Viseu.

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16. APPLICABLE LAW AND JURISDICTION 

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16.1. The relationship established between 7May Travel Lda. and the traveler is governed by Portuguese and European law.

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16.2. In the event of a dispute, the parties choose the District Court of Viseu as the competent forum, expressly waiving any other, unless otherwise provided by mandatory legal rules.

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17. LANGUAGES

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These terms and conditions are available in Portuguese, English, and Spanish, with the Portuguese version prevailing in case of doubt, divergence of interpretation, or conflict between versions.

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18. DATA PROTECTION

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18.1. 7May Travel Lda., as the data controller, undertakes to process the personal data provided by the client in strict compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Law No. 58/2019, ensuring its confidentiality, integrity, and security.

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18.2. The data collected is used exclusively for the purposes of managing the contractual relationship, fulfilling legal obligations, and providing the contracted services, including bookings, insurance, document issuance, and customer support.

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19. CHANGES TO THE GENERAL TERMS AND CONDITIONS

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19.1. 7May Travel Lda. reserves the right to modify or update these terms and conditions, as well as the presentation and content of its website and its services or products, at any time and without prior notice. Such changes shall apply only to contracts concluded after their publication.

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19.2. Contracts already concluded shall remain governed by the terms in force at the time of their execution, unless the client expressly agrees to the application of a later version.

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19.3. The most up-to-date version of the terms and conditions will always be available at www.honeymooners.travel.

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20. VALIDITY AND ACCEPTANCE OF THE TERMS AND CONDITIONS

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20.1. By contracting the services of 7May Travel Lda., the client declares that they have read and understood all the documents and conditions of the contracted trip, including the program, quotation, vouchers, arrival and departure times (in local time), types of accommodation, number of nights, meal plan, included services, and other relevant information, expressly acknowledging that payment constitutes full and binding acceptance of the applicable terms and conditions.

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20.2. The client also declares that they have taken note of all the documents referred to in these General Terms and Conditions of Sale and other communications related to the contracted trip, assuming responsibility for reviewing and validating them before the start of the trip.

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21. RELEVANT INFORMATION

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21.1. Hotels and Accommodation

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21.1.1. The images used in the Dreamplanner, on the Honeymooners website, or in promotional materials are merely illustrative and may not correspond to the exact type of the booking made. The client should always consult the voucher to obtain the specific details of their reservation.

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21.1.2. Check-in and check-out times follow the general hotel policy, with check-in typically from 2:00 p.m. and check-out until 12:00 p.m.

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21.1.3. Requests such as early check-in, late check-out, or dietary restrictions are always subject to availability and acceptance by the provider and may incur additional charges.

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21.1.4. Meals not consumed due to overlapping with flight or transfer times are non-refundable.

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21.2. Transfers

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21.2.1. Whenever there is a delay in the means of transportation that ensures arrival at the transfer meeting point (plane, train, etc.), it is the client's responsibility to contact the transfer service provider directly using the contact details indicated on the voucher.

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21.2.2. In case the provider does not show up at the location and time previously arranged, the client must immediately contact the emergency number provided in the travel documentation in order to receive instructions on how to proceed.

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21.2.3. The eventual replacement of the transfer by alternative transport, such as a taxi, may only be reimbursed upon presentation of proof of expense and evidence that a prior attempt was made to contact the transfer service provider.

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21.2.4. For departure transfers (from the hotel or other pickup point to the airport or point of departure), it is recommended that the client confirm the pickup time directly with the service provider at least 24 hours in advance.

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21.2.5. 7May Travel Lda. shall not be held responsible for delays, losses, or service changes resulting from the client’s failure to be present at the agreed location, time, and under the previously arranged conditions.

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21.3. Timetables of Contracted Services

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21.3.1. The departure, arrival, and execution times of the contracted services — such as flights, transfers, activities, and others — are presented based on the local time of the country where the services take place, according to the information provided by the respective suppliers, namely airlines, transport operators, and local providers.

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21.3.2. These schedules may be changed at any time by the suppliers for operational or external reasons, and it is the sole responsibility of the client to confirm any updates with the competent entities prior to using each service.

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21.4. Rates and Availability

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21.4.1. The rates presented for the services sold by 7May Travel Lda. are dynamic and may change without prior notice, according to market fluctuations and supplier policies.

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21.4.2. If the booking is not made and confirmed immediately, the prices, conditions, and availability of the services may change by the suppliers, and 7May Travel Lda. cannot guarantee the maintenance of the initially presented amounts.

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21.5. Frequent Flyer Card

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21.5.1. Whenever the client provides a frequent flyer (miles) card number to be associated with an airline reservation, 7May Travel Lda. will proceed with its entry as requested, but assumes no responsibility for the crediting, validity, accumulation, or refund of miles.

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21.5.2. The management of all matters related to the airline loyalty program, including the verification of miles credit, is the sole responsibility of the client and must be handled directly with the program’s managing entity.

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A 7May Travel Lda reserva-se no direito de modificar a qualquer momento, sem aviso prévio, a apresentação e conteúdo do seu site, dos seus produtos/serviços, bem como das presentes “Condições Gerais de Venda On-line”, ressalvando-se, porém, os direitos adquiridos quanto aos contratos já celebrados e em execução. Essas modificações servirão para uma melhoria do seu site e, simultaneamente, dos serviços/produtos oferecidos aos seus clientes.

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22. FINAL PROVISIONS

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If any part or provision of these General Terms and Conditions is found to be null or void, the remaining provisions shall remain in full force and effect, and the overall validity shall not be affected, unless it can be concluded that the parties would not have agreed to the provision of the service or supply of the product had they foreseen the nullity or ineffectiveness of the clause in question.

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23. ELECTRONIC SIGNATURE

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23.1. 7May Travel Lda. may provide the client with the option to electronically sign the travel contract and its related documents via a certified platform such as DocuSign, with such signature being considered valid, binding, and legally effective under Regulation (EU) No. 910/2014 (eIDAS) and applicable Portuguese legislation, corresponding to the express and full acceptance of the contracted terms.

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23.2. For all legal purposes, the electronic signature executed through the aforementioned platform is valid and binding, producing the same legal effects as a handwritten signature, in accordance with Regulation (EU) No. 910/2014 (eIDAS) and applicable Portuguese law.